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Director of Account Management

Posted 26 days agoViewed

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💎 Seniority level: Director, 8+ years

📍 Location: Georgia, Florida

💸 Salary: 130000.0 - 150000.0 USD per year

🔍 Industry: Health insurance

🏢 Company: Sidecar Health👥 101-250💰 $165,000,000 Series D 7 months ago🫂 Last layoff over 2 years agoHealth InsuranceInsurTechInsuranceHealth CareFinTech

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: LeadershipData AnalysisFinancial ManagementStrategic ManagementCoachingAccount ManagementTrainingClient relationship managementCustomer Success

Requirements:
  • 8+ years of experience in Account Management, Customer Success or a similar role within the tech or insurance industry, with a minimum of 4+ years in a leadership position.
  • Bachelor's Degree in Marketing, Finance, Business Administration or a related field.
  • Strong client management relationship skills with a proven track record of success.
  • Demonstrated experience developing and executing strategies aligned with business goals.
  • Ability to think critically and solve complex problems efficiently.
  • Strong interpersonal skills, with the ability to collaborate effectively across teams and influence senior leadership.
  • Strong quantitative and qualitative analytical skills, with the ability to analyze complex data sets and generate insights.
  • Familiarity with healthcare industry trends and regulations is preferred.
  • Exceptional written and verbal communication skills, with the ability to convey complex concepts to non-technical stakeholders.
  • Proven ability to lead and develop teams, fostering an inclusive and high-performance culture.
  • Open to travel.
Responsibilities:
  • Drive vision and strategic direction of Account Management in the Southeast region aligned with Sidecar Health’s goals.
  • Own and exceed retention goals, ensuring long-term success and client satisfaction.
  • Oversee hiring, training, evaluation, and retention of employees within Account Management department.
  • Develop and implement long-term strategies and best practices to shape the future of Account Management.
  • Provide leadership, strategic direction, and oversight in launching new markets.
  • Coach and develop the Account Management team to achieve defined metrics and foster a high-performance culture.
  • Ensure the highest level of service to group members and brokers by monitoring and improving service delivery.
  • Track key business performance metrics to drive business results and present them to the Leadership Team.
  • Continuously improve tools, technology, and processes to optimize team efficiency and effectiveness.
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