Client Success Manager - West

Posted 1 day agoViewed

💎 Seniority level: Manager, 5+ years

📍 Location: Pacific and Mountain time zone, Pacific, Mountain

💸 Salary: 133875.0 - 175000.0 USD per year

🔍 Industry: Mental health benefits platform

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisSalesforceAccount ManagementClient relationship managementStrong communication skillsStakeholder management

5+ years' experience managing relationships or selling to HR leaders or clients within B2B tech, learning & development, or employer benefit space.
Strong interpersonal, relationship-building, and listening skills.
Ability to leverage data to make actionable recommendations.
Engaging presentation skills and ability to lead high visibility projects.
Problem-solving skills with attention to detail.
Flexibility to work cross-functionally in a fast-paced environment.
Interest in and empathy for clients and co-workers.
Passion for the company's mission and understanding of healthcare/benefits.
Ability to influence projects and advise leadership.

Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health.
Build and manage relationships with stakeholders including Benefit Managers, HR Executives, and consultants.
Define and execute custom program strategies that integrate Modern Health into clients' benefit offerings.
Convert clients into Modern Health champions for references and case studies.
Use data and insights to guide decision making and make actionable recommendations.
Drive success in metrics like wellness outcomes and product expansion.
Collaborate across functions to advocate for clients.

Posted 1 day ago

📍 Pacific and Mountain time zone

🧭 Full-Time

💸 133875.0 - 175000.0 USD per year

🔍 Mental health benefits

5+ years of experience in managing relationships or selling to HR leaders in B2B tech.
Strong interpersonal and relationship-building skills with a proven success record.
Ability to leverage data and storytelling to provide actionable recommendations.
Excellent presentation skills and interest in leading high-visibility projects.
Problem-solving abilities with attention to detail and motivation for ongoing improvement.
Flexibility to work cross-functionally in a fast-paced environment.
Sincere interest and empathy for clients and colleagues.
Passion for mental health and understanding of healthcare/benefit space.
Intellectual curiosity and capacity to advise leadership on projects.

Manage a portfolio of Enterprise Accounts for high-priority customers.
Build and maintain relationships with global stakeholders including Benefit Managers, HR Executives, and consultants.
Partner with clients to define and execute a custom program strategy integrating Modern Health within their benefits offerings.
Convert clients into Modern Health champions to leverage successes for references and case studies.
Use data and insights for informed decision-making that drives partnership growth and success.
Analyze account data to understand client health and identify opportunities or risks.
Drive success in metrics like improved wellness outcomes and retention rates.
Collaborate with Product, Operations, Sales, and Clinical Care teams to advocate for clients.

Project ManagementData AnalysisSalesforceAnalytical SkillsPresentation skillsAccount ManagementClient relationship managementCustomer Success

Posted 1 day ago

🔧 Requirements