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Technical Support Engineer - Frontend (Javascript / React JS )

Posted 2 days agoViewed

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💎 Seniority level: Experience as a Technical Support Engineer in Enterprise or SaaS companies

🔍 Industry: Software Development

🏢 Company: New Relic👥 1001-5000💰 Private about 1 year ago🫂 Last layoff about 1 month agoIT InfrastructureCloud ComputingSaaSAnalyticsMobileSoftwareApplication Performance Management

🗣️ Languages: English

⏳ Experience: Experience as a Technical Support Engineer in Enterprise or SaaS companies

Requirements:
  • Deep knowledge of one or more of the following languages: Java or Python.
  • Knowledge in programming or supporting customers in Ruby, Node.js, GoLang, or similar languages.
  • Front-end web development expertise with JavaScript.
  • Strong troubleshooting skills and a creative approach to problem-solving.
  • Experience collaborating across teams to solve problems.
  • Prior experience as a Technical Support Engineer in Enterprise or SaaS companies.
Responsibilities:
  • Collaborate across teams to assist in solving complex technical customer problems across the product suite.
  • Provide impeccable customer service and display genuine empathy towards customers.
  • Work closely with software engineering teams to resolve advanced customer issues.
  • Support customers with installation, configuration, and data exploration requests.
  • Advocate for customers to the Product Organization by providing feedback on feature requests and bugs.
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