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Senior Technical Support Engineer - Infrastructure

Posted 2 days agoViewed

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💎 Seniority level: Senior, Proved experience in Technical Support Engineering role

🔍 Industry: Software

🏢 Company: New Relic👥 1001-5000💰 Private about 1 year ago🫂 Last layoff about 1 month agoIT InfrastructureCloud ComputingSaaSAnalyticsMobileSoftwareApplication Performance Management

⏳ Experience: Proved experience in Technical Support Engineering role

Requirements:
  • Proved experience in a Technical Support Engineering role.
  • Experience building, maintaining, and/or monitoring servers in an enterprise environment.
  • A good understanding of Linux-based web hosting and environments.
  • Knowledgeable about AWS and containerization technologies such as Docker and Kubernetes.
  • Demonstrated authoritative troubleshooting skills.
Responsibilities:
  • Collaborate across teams to assist in solving complex technical customer problems.
  • Support New Relic customers by resolving installation, configuration, and data exploration requests.
  • Work closely with software engineering teams to resolve advanced customer issues.
  • Be an advocate for customers providing feedback on feature requests and bugs.
  • Advance skills through additional training and exposure to product features.
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