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Lead, Customer Advocacy

Posted 2 days agoViewed

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💎 Seniority level: Lead, 1+ years of people management experience in a customer operations role, 3+ years experience in customer support/service delivery role

📍 Location: USA

💸 Salary: 90000.0 - 130000.0 USD per year

🔍 Industry: Financial Services

🗣️ Languages: English

⏳ Experience: 1+ years of people management experience in a customer operations role, 3+ years experience in customer support/service delivery role

🪄 Skills: Data AnalysisPeople ManagementCommunication SkillsProblem SolvingCustomer serviceComplianceCross-functional collaborationProcess improvement

Requirements:
  • 1+ years of people management experience in a customer operations role.
  • 3+ years of experience in customer support/service delivery role.
  • Exceptional communication and writing skills with attention to detail.
  • Strong critical thinking and analytical skills.
  • Customer empathy and proactive improvement seeking mindset.
Responsibilities:
  • Manage a team of Customer Advocacy Associates.
  • Solve complex customer issues efficiently and empathetically.
  • Review and respond to highly escalated complaints.
  • Drive continuous improvement and engage with cross-functional partners.
  • Report on complaint data to find trends and identify product opportunities.
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