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Lead, Client Operations

Posted 8 days agoViewed

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💎 Seniority level: Lead, 3-5 years

💸 Salary: 64500.0 - 110400.0 USD per year

🔍 Industry: Healthcare

🏢 Company: Signify Health👥 1001-5000🫂 Last layoff over 2 years agoBiotechnologyPaymentsHospitalHealth Care

🗣️ Languages: English

⏳ Experience: 3-5 years

Requirements:
  • Bachelor’s degree preferred but not required
  • 3-5 years of successful client-facing experience in account management
  • Basic knowledge of health plan operations for Medicare, Medicaid, and Commercial membership
  • Knowledge of government programs and risk adjustment, especially CMS Medicare Stars program
  • Conflict management skills
  • Familiarity with invoicing and claims
  • Proficient in Excel for data organization
  • Experience with Google Suite (Gmail, Sheets, Slides)
  • Strong verbal and written communication skills
  • Ability to communicate confidently with leadership
  • Self-starter with a proven track record in a fast-paced remote environment
  • Experience managing tight timelines and diverse stakeholders
  • Confidence to seek clarification in unfamiliar situations
  • Background in leading a team is preferred but not required
Responsibilities:
  • Operational program management for 6-7 client accounts
  • Prepare agendas for weekly client meetings and lead operational discussions
  • Engage in critical conversations with clients about problem resolution
  • Maintain client priorities with Senior Account Management Leaders
  • Prioritize client issues to maximize satisfaction and business success
  • Manage invoicing and claims project
  • Oversee client marketing materials, data reports, and issue resolutions
  • Report regional updates to Executive teams
  • Lead new client and program implementations
  • Drive process improvements and ensure knowledge transfer
  • Build and maintain relationships with key stakeholders
Apply

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