(fluent German & English) Customer Support Consultant, part-time (Georgia)

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Requirements:

• Excellent German and English (at least C1, written and verbal).
• Basic knowledge of Intercom.
• Experience in handling communication with the customers via phone calls.
• Ability to work collaboratively in a team.
• Independent and proactive approach to work.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Responsibilities:

• Providing exceptional customer and technical support via calls, emails, and chats.
• Gathering required technical information to ensure resolution of complex cases.
• Working with cross-functional teams.
• Ensuring customers' satisfaction.
• Securely working with customers’ sensitive information.