Director, Account Management

Posted 3 days agoViewed

💎 Seniority level: Director, 3+ years

📍 Location: USA

🔍 Industry: EdTech

⏳ Experience: 3+ years

🪄 Skills: LeadershipData AnalysisAccount ManagementSales experienceCRMCustomer SuccessSaaS

3+ years’ experience managing a sales team with proven success in achieving quotas.
3+ years’ experience within an EdTech SaaS sales environment.
Strong leadership skills, with the ability to effectively coach and motivate team members.
Proven track record of individual and team quota achievement.
In-depth knowledge of the USA and K12 markets.
Proficient in CRM (Salesforce preferred), including managing data, tracking leads, and reporting.
Experience in researching whitespace accounts for new opportunities.
Understanding of SaaS sales strategies and metrics.

Manage and oversee Account Executives, including hiring, training, and performance management.
Execute strategies to maximize client expansion and upsell opportunities.
Maximize sales in North America by aligning with the VP of Sales.
Facilitate effective sales process optimization and pipeline management.
Collaborate with stakeholders to align sales efforts with company objectives.
Maintain customer relationships and lead teams in ensuring customer satisfaction.

Posted 5 days ago

📍 United States

🧭 Full-Time

💸 135000.0 - 155000.0 USD per year

🔍 Restaurant and retail industries

Bachelor’s degree or equivalent experience.
10+ years of experience in related industries (Loyalty Software and/or Fuel and Convenience software).
Proven ability to collaborate across internal and external teams to deliver results for customers.
Experience training, managing, and mentoring teams in a remote environment.
Interest in customer engagement and how digital programs enhance customer relationships.
Exceptional written, verbal, organizational, and facilitation skills.
High emotional intelligence with the ability to build authentic, trust-based customer relationships.
Skilled at presenting key business metrics transparently to leadership.
Detail-oriented mindset with a proactive approach to identifying risks and implementing solutions.
Ability to prioritize and excel in a fast-paced environment.
Track record of meeting deadlines and delivering high-quality results.
Ability to explain technical concepts, risks, and challenges in a clear manner.
Strong problem-solving skills, with a growth mindset.

Develop a deep understanding of the Open Commerce platform’s features and advocate for valuable, customer-centric implementations.
Own and grow customer relationships through strategic program recommendations, platform education, and customer advocacy.
Manage a team of Account Managers, supporting them in delivering measurable business outcomes for our retail customers.
Guide the team to use data-driven insights to deliver tailored presentations aligned with each customer’s business goals.
Creatively translate product capabilities into impactful solutions that deliver measurable results for customers.
Support the Account Management team in producing high-quality, impactful Quarterly Business Reviews.
Continuously optimize the Account Management function within the Customer Success team.

LeadershipData AnalysisStrategic ManagementCollaborationProblem SolvingPresentation skillsAccount ManagementCustomer Success

Posted 5 days ago

🔧 Requirements