Director, Account Management- PAR Retail Customer Success

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Requirements:

• Bachelor’s degree or equivalent experience.
• 10+ years of experience in related industries (Loyalty Software and/or Fuel and Convenience software).
• Proven ability to collaborate across internal and external teams to deliver results for customers.
• Experience training, managing, and mentoring teams in a remote environment.
• Interest in customer engagement and how digital programs enhance customer relationships.
• Exceptional written, verbal, organizational, and facilitation skills.
• High emotional intelligence with the ability to build authentic, trust-based customer relationships.
• Skilled at presenting key business metrics transparently to leadership.
• Detail-oriented mindset with a proactive approach to identifying risks and implementing solutions.
• Ability to prioritize and excel in a fast-paced environment.
• Track record of meeting deadlines and delivering high-quality results.
• Ability to explain technical concepts, risks, and challenges in a clear manner.
• Strong problem-solving skills, with a growth mindset.

Responsibilities:

• Develop a deep understanding of the Open Commerce platform’s features and advocate for valuable, customer-centric implementations.
• Own and grow customer relationships through strategic program recommendations, platform education, and customer advocacy.
• Manage a team of Account Managers, supporting them in delivering measurable business outcomes for our retail customers.
• Guide the team to use data-driven insights to deliver tailored presentations aligned with each customer’s business goals.
• Creatively translate product capabilities into impactful solutions that deliver measurable results for customers.
• Support the Account Management team in producing high-quality, impactful Quarterly Business Reviews.
• Continuously optimize the Account Management function within the Customer Success team.