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Customer Support Associate (East Coast - Remote)

Posted 4 days agoViewed

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💎 Seniority level: Entry, 1+ years customer-facing experience required

📍 Location: Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Mississippi, Missouri, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Wisconsin, Eastern Time, NOT STATED

💸 Salary: 17.55 USD per hour

🔍 Industry: Online services/platform for building websites and ecommerce

🗣️ Languages: English

⏳ Experience: 1+ years customer-facing experience required

🪄 Skills: Written communicationTroubleshootingCustomer support

Requirements:
  • Open availability to work a 40-hour work week that spans weekends and holidays.
  • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
  • Expertise with written communication and the ability to spot spelling and grammar errors.
  • Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
  • Capability of prioritizing competing requests.
  • Familiarity with the Squarespace platform.
  • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused.
Responsibilities:
  • Respond to customer-submitted live chats and emails in a timely manner.
  • Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries.
  • Independently meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat.
  • Stay up to date on new product features and improvements.
  • Identify isolated customer experiences and escalate important issues.
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📍 Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Mississippi, Missouri, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Wisconsin

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🏢 Company: Squarespace👥 1001-5000💰 Post-IPO Secondary about 1 year agoDeveloper ToolsPublishingE-Commerce PlatformsWeb DesignSoftware

  • Open availability to work a 40-hour work week, including weekends and holidays.
  • 1+ years of customer-facing experience in a similar role (retail, hospitality, online support).
  • Expertise in written communication and ability to spot spelling and grammar errors.
  • Proficiency in decoding conversations and identifying root causes.
  • Capability to prioritize competing requests.
  • Familiarity with the Squarespace platform.
  • Consistent, reliable Wi-Fi and a distraction-free personal workspace.

  • Respond to customer-submitted live chats and emails promptly.
  • Handle queue-based typing work, primarily via live chat.
  • Troubleshoot and guide customers through account, billing, and domain inquiries.
  • Meet independent targets across quality, productivity, and customer satisfaction metrics.
  • Stay updated on new product features and improvements.
  • Identify and escalate important customer issues.

Written communicationTroubleshootingCustomer support

Posted 9 days ago
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