Apply📍 US
💸 80000.0 - 100000.0 USD per year
🔍 Financial services or fintech
🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity almost 4 years ago🫂 Last layoff almost 2 years agoLendingFinancial ServicesPaymentsFinTech
- 2+ years of experience in a Quality Assurance role.
- Intermediate Excel/Google Sheets skills for data analysis and reporting.
- Prior experience working in the financial services or fintech space a plus.
- Focused, self-motivated and reliable with ability to multi-task and work both in a team setting and independently.
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization.
- Ability to work in a team environment and adapt to changing workload and circumstances effectively as well as respond to new information quickly.
- Evaluate and provide feedback on how Customer Operations Teams interact with customers by monitoring, reviewing and auditing calls, emails and chats.
- Coordinate and participate in calibration sessions with Vendor Partners and Operations Teams to ensure consistent application of quality standards.
- Act as a subject matter expert to ensure all Customer Operations team members are meeting our quality expectations and providing a positive experience for all customers.
- Collaborate with team members, recommend, develop, and implement process improvements based on collected data that can be used as benchmark measurements.
- Work cross functionally with partners on addressing identified agent and interaction opportunities.
- Create all necessary documentation and SOP’s for program details.
- Create dashboards and reporting for QA metrics/KPIs.
Data AnalysisQuality Assurance
Posted 5 days ago
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