Director of Revenue Operations

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Requirements:

• 10+ years of experience in a Sales Operations, Marketing Operations, Strategy and/or Sales Leadership role in B2B SaaS environments
• Ability to lead through influence, working alongside organizational leadership (Sales, Finance, Marketing, Product Management, and Executive Team)
• Proven track record of leading change management, building aligned tooling and developing methods to measure and systemize Sales KPIs for internal teams and customers
• Deep understanding of standard business practices related to Marketing & Sales Operations processes and systems
• Proficiency with Salesforce
• Ability to thrive in a fast-paced, ambiguous environment with a high degree of autonomy
• Excellent communication skills, particularly with executive-level partners
• Prior consulting experience preferred

Responsibilities:

• Provide strategic support to the SVP Revenue in analyzing the pipeline, forecasts, retention methods, and current OKRs.
• Communicate actionable insights to aid Sales leadership in optimizing sales and enhancing retention.
• Craft innovative strategies that promote customer retention and growth, increase efficiencies, and most importantly, solve for the ultimate customer experience as we enter a new phase of growth.
• Proactively recognize business needs and build foundational principles, processes and metrics to set the organization up for scale ($50-100mm+).
• Help support a strong enablement function that leads to improvements in sales productivity and new hire ramp time
• Partner with Sales Leadership, Finance, Product and Legal on pricing optimization and contract standardization.
• Partner with Marketing on ongoing measurement and optimization of our demand gen engine
• Partner with finance to drive annual financial planning; headcount, segmentation, and go-to market plans & strategies
• Optimize sales and operational efficiency through innovative thinking, process improvement and sharing best practices across teams.
• Hire, develop, and retain a high-performing team where inclusion and diversity of thought are leveraged for strategic and vision. You will lead a culture of mentorship, training, and success in the revenue organization.
• Partner with senior leadership to identify knowledge and skills gaps across the company through continuous needs assessments.
• Establish and maintain operating cadence/rigor across all field functions to ensure the health of the business including forecast accuracy, funnel analysis, and pipeline management.
• Own our revenue tech stack; ensuring we have the right systems, tools, prioritization, documentation and integrations to enable operational excellence
• Ensure consistent definitions of key business metrics, clean data flow, and alignment on data architecture
• Support executive deliverables such as Board Reviews, Town Halls, strategic planning, and more as needed