Remote, Contact Center Representative

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Requirements:

• Outgoing personality and sales approach.
• Solid work history with any recognition and promotion.
• Ability to thrive in a fast-paced environment and multi-task.
• Customer service or related experience is a plus.
• Collaborative team player.
• Proficiency in various software and data entry, including MS Office.
• Typing speed of 40Wpm, 60Wpm preferred.
• Strong communication, time management, and problem-solving skills.
• Demonstrated customer empathy and excellent diplomacy skills.
• Honesty, integrity, and excellent attendance record.
• Ability to articulate customer call scripts professionally.
• Flexibility with working hours between 6 am to 6 pm PST and adaptability to change.

Responsibilities:

• Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments.
• Learn about and address customer needs, complaints, or other service issues.
• Responding efficiently and accurately to callers, ensuring customers feel supported.
• Engaging in active listening and diffusing angry clients.
• Building lasting relationships with customers and team members.
• Utilizing software, databases, scripts, and tools appropriately.
• Meeting call center metrics while providing excellent customer service.
• Making sales or recommendations for products or services.
• Participating in training and learning opportunities.
• Attending meetings on camera as needed.
• Adhering to all company policies and procedures.