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Customer Support Associate (Italian Market)

Posted 8 days agoViewed

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💎 Seniority level: Junior, minimum of 2 years

💸 Salary: 18000.0 - 19000.0 EUR per year

🔍 Industry: Shipping and logistics

🗣️ Languages: Italian, English, Spanish

⏳ Experience: Minimum of 2 years

Requirements:
  • You must be native or proficient in Italian.
  • Have a minimum of 2 years working in customer service, ideally within the logistics sector.
  • You are familiar with online customer service platforms, including online chat and ticketing systems.
  • You have strong communication and interpersonal skills.
  • You are team-oriented, enthusiastic, self-motivated, and a quick learner.
Responsibilities:
  • Attend live chats and reach customers on the phone when necessary.
  • Support the sales team for queries related to customer service.
  • Be the first point of contact to handle and resolve customer complaints.
  • Provide friendly and efficient service, manage complaints and resolve situations between customers and providers.
  • Respond professionally to inbound phone calls, chats, and emails - identify and escalate issues when necessary.
  • Compose thoughtful and accurate message responses.
  • Proactively and independently work to meet customer service KPIs.
Apply

Related Jobs

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🔥 Customer Support Associate (Italian Market)
Posted 9 days ago

🧭 Full-Time

💸 18000.0 - 19000.0 EUR per year

🔍 Shipping and logistics

🏢 Company: Auctane

  • Native or proficient in Italian (level C2).
  • Minimum of 2 years working experience in customer service, ideally within the logistics sector.
  • Familiarity with online customer service platforms, including chat and ticketing systems.
  • Ability to handle challenges and complaints while working well under pressure.
  • Strong communication and interpersonal skills.
  • Friendly, proactive, and customer-oriented with a team-oriented approach.
  • Flexibility in organizing the workload and varying shifts within the team.

  • Attend live chats and reach customers via phone when necessary.
  • Support the sales team for queries related to customer service.
  • Be the first point of contact to handle and resolve customer complaints.
  • Provide friendly and efficient service, managing complaints and resolving situations.
  • Respond professionally to inbound calls, chats, and emails, identifying and escalating issues when necessary.
  • Compose thoughtful and accurate message responses.
  • Proactively work to meet customer service KPIs.
Posted 9 days ago
Apply

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