Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Support Associate (Italian Market)

Posted 9 days agoViewed

View full description

💎 Seniority level: Junior, Minimum 2 years in customer service

💸 Salary: 18000.0 - 19000.0 EUR per year

🔍 Industry: Shipping and logistics

🏢 Company: Auctane

🗣️ Languages: Italian, English, Spanish

⏳ Experience: Minimum 2 years in customer service

Requirements:
  • Native or proficient in Italian (level C2).
  • Minimum of 2 years working experience in customer service, ideally within the logistics sector.
  • Familiarity with online customer service platforms, including chat and ticketing systems.
  • Ability to handle challenges and complaints while working well under pressure.
  • Strong communication and interpersonal skills.
  • Friendly, proactive, and customer-oriented with a team-oriented approach.
  • Flexibility in organizing the workload and varying shifts within the team.
Responsibilities:
  • Attend live chats and reach customers via phone when necessary.
  • Support the sales team for queries related to customer service.
  • Be the first point of contact to handle and resolve customer complaints.
  • Provide friendly and efficient service, managing complaints and resolving situations.
  • Respond professionally to inbound calls, chats, and emails, identifying and escalating issues when necessary.
  • Compose thoughtful and accurate message responses.
  • Proactively work to meet customer service KPIs.
Apply

Related Jobs

Apply
🔥 Customer Support Associate (Italian Market)
Posted 8 days ago

🧭 Full-Time

💸 18000.0 - 19000.0 EUR per year

🔍 Shipping and logistics

  • You must be native or proficient in Italian.
  • Have a minimum of 2 years working in customer service, ideally within the logistics sector.
  • You are familiar with online customer service platforms, including online chat and ticketing systems.
  • You have strong communication and interpersonal skills.
  • You are team-oriented, enthusiastic, self-motivated, and a quick learner.

  • Attend live chats and reach customers on the phone when necessary.
  • Support the sales team for queries related to customer service.
  • Be the first point of contact to handle and resolve customer complaints.
  • Provide friendly and efficient service, manage complaints and resolve situations between customers and providers.
  • Respond professionally to inbound phone calls, chats, and emails - identify and escalate issues when necessary.
  • Compose thoughtful and accurate message responses.
  • Proactively and independently work to meet customer service KPIs.
Posted 8 days ago
Apply

Related Articles

Remote Job Certifications and Courses to Boost Your Career

Posted 4 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

How to Balance Work and Life While Working Remotely

Posted 4 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 4 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

How to Onboard Remote Employees Successfully

Posted 4 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Remote Work Statistics and Insights for 2024

Posted 4 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.