ApplyContract Manager 1: Few, Nordilux
Posted about 1 month agoViewed
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💎 Seniority level: Manager, Prior account management and/or customer retention experience
📍 Location: Germany, India
🔍 Industry: Customer relationship management (CRM)
🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E about 12 years ago🫂 Last layoff 12 months agoSaaSAnalyticsMarketingCopywritingSocial Media
🗣️ Languages: Swedish or Finnish, English
⏳ Experience: Prior account management and/or customer retention experience
🪄 Skills: Business DevelopmentData AnalysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationSales experience
Requirements:
- Are fluent in Swedish or Finnish and English.
- Healthy negotiation or sales experience.
- Are passionate about creating a great customer experience.
- Solve problems with curiosity and creativity.
- Seek to understand multiple perspectives in a situation.
- Prior account management and/or customer retention experience.
- Show clear communication skills with the ability to effectively lead a phone conversation.
- Possess prioritization and organizational skills with attention to detail.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
Responsibilities:
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
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