Technical Account Manager

Posted about 1 month agoViewed

💎 Seniority level: Senior, At least 3-5 years

📍 Location: Costa Rica

🔍 Industry: Subscription Economy / Software Solutions

🏢 Company: Zuora👥 1001-5000💰 Private 3 months ago🫂 Last layoff about 2 years agoDeveloper APIs Billing SaaS Payments Software

⏳ Experience: At least 3-5 years

🪄 Skills: LeadershipSQLBusiness AnalysisCommunication SkillsCollaborationDocumentation

3-5 years of enterprise level experience delivering moderate to complex revenue and finance solutions.
3-5 years of experience in customer-facing solution delivery within a professional services organization.
Experience with ERP, Order to Cash, Billing, and/or CRM solutions is a plus.
Bachelor’s degree in Computer Science or Business preferred.
Coding experience in SQL, PLSQL, or another programming language.
Ability to review and assist with API documentation and integrations.
Experience with solution implementation in revenue recognition, order-to-cash, and finance.

Conduct requirements gathering, gap analysis, and support sessions with customers.
Work directly with Zuora Product Engineers on customer use cases and feedback.
Establish and maintain system configurations and overall runbooks for customers.
Provide expertise on Zuora product configuration and API integration best practices.
Document requirements and user stories; ensure customer satisfaction with delivered solutions.
Deliver custom training materials and support customers with calls for functional and technical questions.