IT Support Specialist

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Requirements:

• Knowledge and experience in SharePoint, OneDrive, Microsoft Windows and all Microsoft O365 applications is a must.
• Working experience in the Zoho platform, particularly Zoho People and Expense, is preferred.
• Knowledge in Microsoft Stack, Intune, and cloud-based backup.
• Strong English communication skills, both spoken and written.

Responsibilities:

• Resolve IT issues reported by the team on hardware and software including Windows, O365, Teams, SharePoint, OneDrive, Zoho, etc.
• Onboard internal employees by creating their email accounts, SharePoint access, and Teams setup, and configuring new laptops.
• Create user accounts on SharePoint, Zoho systems, accounting systems, and other applications.
• Manage Zoho users for employee onboarding, policy setup, and user management.
• Document standard operating procedures for internal usage.
• Participate in various IT and IT Security initiatives.
• Handle IT procurement including purchasing laptops and IT equipment, and maintaining a hardware database.