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Customer Success Manager - EMEA

Posted 20 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United Kingdom, France

🔍 Industry: AI and software automation

🏢 Company: Moveworks👥 501-1000💰 $200,000,000 Series C over 3 years agoArtificial Intelligence (AI)Cloud ComputingTechnical SupportInformation Technology

⏳ Experience: 3+ years

🪄 Skills: LeadershipProject ManagementGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:
  • You have 3+ years of account management, implementation, or sales experience in software/SaaS.
  • You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience.
  • You have experience supporting deployments with large enterprise customers.
  • Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal.
  • You have experience building strong internal and external relationships, including with senior-level executives throughout companies.
  • You are diplomatic, have tact and you are poised under pressure.
  • You possess a voracious appetite to learn and grow.
  • You have completed a Bachelor’s degree.
  • You are willing to travel 10-15% of the time.
Responsibilities:
  • You partner with our initial customers to drive product value.
  • You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
  • You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
  • You will evolve and iterate on our customer onboarding strategy.
  • You work with internal teams and customers to drive adoption, engagement and growth.
  • You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
  • You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
  • You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.
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