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Customer Experience Manager

Posted 20 days agoViewed

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💎 Seniority level: Manager, 3-5 years in operations, customer experience, or customer success

📍 Location: United States

💸 Salary: 100000.0 - 125000.0 USD per year

🔍 Industry: Mental health care

🏢 Company: Alma👥 251-500💰 $130,000,000 Series D over 2 years ago🫂 Last layoff 3 months agoMental HealthMedicalWellnessHealth Care

🗣️ Languages: English

⏳ Experience: 3-5 years in operations, customer experience, or customer success

🪄 Skills: LeadershipData AnalysisPeople ManagementMicrosoft Excel

Requirements:
  • 3-5 years of work experience in operations, customer experience, or customer success at a startup or business operating at scale.
  • 2-4 years of people management experience with a focus on developing leaders committed to equity and inclusion.
  • Analytical skills with experience structuring data in Excel to identify trends.
  • Cultural humility and ability to build relationships across differences.
  • Excellent communication skills and a highly organized, customer-centric attitude.
  • Passionate about the mission and future of mental healthcare.
Responsibilities:
  • Lead, motivate, and enable a team of CX Delivery Team Leads and/or Delivery Success Specialists.
  • Partner with Customer Experience leadership to identify operational bottlenecks and trends.
  • Use data and analytics to identify areas of opportunity and propose process changes.
  • Collaborate with supporting CX Teams to surface qualitative and quantitative trends.
  • Define high standards of quality and empower the team to deliver on those standards.
  • Create and foster team engagement initiatives that are inclusive and growth-oriented.
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🔥 Customer Experience Manager
Posted 30 days ago

📍 United States

💸 100000 - 125000 USD per year

🔍 Mental health care

  • 3-5 years of work experience in operations, customer experience, or customer success at a startup or scaling business.
  • 2-4 years of people management experience managing a multi-layer team.
  • Analytical skills with experience structuring data in Excel.
  • Cultural humility and excellent communication skills.
  • Highly organized team player with a customer-centric attitude.
  • Passionate about the mission and future of mental healthcare.

  • Lead, motivate, and enable a team of CX Delivery Team Leads and/or Delivery Success Specialists.
  • Partner with Customer Experience leadership to identify operational bottlenecks and trends.
  • Use data and analytics to propose process changes for improvement.
  • Collaborate with supporting CX Teams to surface qualitative and quantitative trends.
  • Define high standards of quality and empower the team to deliver exceptional experiences.
  • Create and foster team engagement initiatives.

LeadershipData AnalysisPeople ManagementCommunication SkillsAnalytical SkillsCollaborationOrganizational skillsTime ManagementWritten communicationCoaching

Posted 30 days ago
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