Senior IT Support Engineer

Posted 19 days agoViewed

💎 Seniority level: Senior, 5+ years of IT Helpdesk/Technical Support experience with 2+ years in a Senior Helpdesk Technician or similar role.

📍 Location: Philippines, PHT, UTC+8

💸 Salary: 70000 - 90000 PHP per month

🔍 Industry: B2B technology

🗣️ Languages: English

⏳ Experience: 5+ years of IT Helpdesk/Technical Support experience with 2+ years in a Senior Helpdesk Technician or similar role.

🪄 Skills: AWSLeadershipAgileCommunication SkillsCustomer serviceMentoringDocumentation

5+ years of IT Helpdesk/Technical Support experience with 2+ years in a Senior Helpdesk Technician or similar role.
Extensive experience with Google Workspace, Microsoft 365, or AWS in a corporate setting supporting both Mac and Windows OS.
Skilled in remote troubleshooting of hardware/software (desktops, laptops, printers, mobile devices) and managing multiple tickets efficiently.
Experience with endpoint management tools (SCCM, Jamf, Intune) in a cloud-first environment.
Strong documentation skills for technical procedures and knowledge bases, including onboarding and mentoring junior staff.
Excellent customer service and communication skills in English required.

Meet with the IT team regularly to discuss open issues, assign work based on open tickets, and review any pending work.
Plan and implement improvements to our distributed environment, including preparing for upcoming security updates.
Lead IT projects from start to finish, including creating project proposals and researching solutions.
Collaborate with management to solve IT issues and provide recommendations.
Monitor security incidents across all devices and provide technical leadership to the support team.
Develop policies for recurring issues and automate manual tasks to improve efficiency.

Posted 4 months ago

📍 Philippines

🧭 Full-Time

💸 70000 - 90000 PHP per month

🔍 B2B technology

5+ years of IT Helpdesk/Technical Support experience, including 2+ years in a Senior Helpdesk Technician or similar role.
Experience with shipping logistics in the Philippines is a must.
Extensive experience with Google Workspace, Microsoft 365, or AWS, supporting Mac and Windows OS.
Remote troubleshooting of hardware/software and managing multiple tickets.
Experience with endpoint management tools like SCCM, Jamf, Intune.
Proficiency in scripting and automation (PowerShell, Bash, Python) is preferred.
Strong documentation skills and experience in onboarding junior staff.
Excellent customer service and communication skills, fluent in English.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
Ability to lift up to 49lbs and stand/walk as needed.

Meet with the IT team to discuss and assign work on open tickets.
Plan improvements to the distributed environment and monitor systems for security updates.
Lead IT projects, creating proposals and collaborating with teams or vendors.
Monitor security incidents across all devices.
Provide technical leadership and develop policies for recurring issues.
Automate tasks for efficiency.

AWSLeadershipPythonAgileBashCommunication SkillsCustomer serviceDocumentationScripting

Posted 4 months ago

🔧 Requirements