Senior IT Support Engineer

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Requirements:

• 5+ years of IT Helpdesk/Technical Support experience, including 2+ years in a Senior Helpdesk Technician or similar role.
• Experience with shipping logistics in the Philippines is a must.
• Extensive experience with Google Workspace, Microsoft 365, or AWS, supporting Mac and Windows OS.
• Remote troubleshooting of hardware/software and managing multiple tickets.
• Experience with endpoint management tools like SCCM, Jamf, Intune.
• Proficiency in scripting and automation (PowerShell, Bash, Python) is preferred.
• Strong documentation skills and experience in onboarding junior staff.
• Excellent customer service and communication skills, fluent in English.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
• Ability to lift up to 49lbs and stand/walk as needed.

Responsibilities:

• Meet with the IT team to discuss and assign work on open tickets.
• Plan improvements to the distributed environment and monitor systems for security updates.
• Lead IT projects, creating proposals and collaborating with teams or vendors.
• Monitor security incidents across all devices.
• Provide technical leadership and develop policies for recurring issues.
• Automate tasks for efficiency.