Product and Training Documentation Writer

Posted 19 days agoViewed

💎 Seniority level: Middle, 3-6+ years

📍 Location: South Africa

💸 Salary: 20000 - 27000 USD per year

🔍 Industry: Fundraising and donor management for nonprofit organizations

🗣️ Languages: English

⏳ Experience: 3-6+ years

🪄 Skills: Communication SkillsAttention to detailPresentation skillsWritten communicationDocumentationVerbal communication

3-6+ years of proven experience in product documentation, technical writing, or blogging
Strong command of English, including excellent spelling and grammar
Excellent verbal and written communication skills
Excellent presentation skills for delivering training via video
Strong analytical and problem-solving skills, with a data-driven approach
Skilled at simplifying complex ideas into clear, concise, and engaging educational content
Meticulous attention to detail in documenting information accurately
Ability to quickly learn and document new technologies
Good understanding of User Experience (UX)
Experience in the tech industry is preferred

Take ownership of the internal Donorbox Product Handbook, ensuring it is comprehensive and up-to-date
Collaborate with our Product Managers to gain a deep understanding of our product features
Thoroughly test Donorbox product features using our staging environments to ensure accurate documentation
Document all aspects of the Donorbox product in an organized and professional way
Create engaging training materials for customers and internal teams
Keep the Donorbox Knowledge Base current and informative
Lead live training sessions via video calls for team members

Posted 4 days ago

📍 South Africa

🧭 Full-Time

💸 20000.0 - 27000.0 USD per year

🔍 Fundraising and donor management for nonprofit organizations

3-6+ years of proven experience in product documentation, technical writing, or blogging.
Strong command of English, including excellent spelling and grammar.
Excellent verbal and written communication skills.
Excellent presentation skills for delivering training via video.
Strong analytical and problem-solving skills, with a data-driven approach.
Skilled at simplifying complex ideas into clear, concise, and engaging educational content.
Meticulous attention to detail in documenting information accurately.
Ability to quickly learn and document new technologies.
Good understanding of User Experience (UX).
Experience in the tech industry is preferred.

Take ownership of the internal Donorbox Product Handbook, ensuring it is comprehensive and up-to-date.
Collaborate with Product Managers to understand product features.
Test product features in staging environments for accurate documentation.
Document all aspects of the Donorbox product in an organized way.
Create engaging training materials for customers and internal teams.
Keep the Donorbox Knowledge Base current.
Lead live training sessions via video calls for team members.

User Experience DesignContent creationAnalytical SkillsProblem SolvingAttention to detailWritten communicationDocumentationVerbal communication

Posted 4 days ago

🔧 Requirements