Apply📍 U.S.
🧭 Full-Time
💸 $150,000 - $200,000 per year
🔍 Consumer Finance
- Passion and drive to change consumer finance for the better
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field
- Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership
- An analytical metrics-based approach to identifying, sizing and solving problems
- Experience managing technical software products from kick-off to post-launch
- An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally
- Excellent at identifying and prioritizing high impact initiatives
- A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
- Prior experience working with ML models is preferred
- The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
- Excellent at establishing cross-functional relationships, tapping into those relationships and drive consensus to make progress
- Very good at influencing leadership and cross-functional teams
- Familiarity with SQL and Excel for product analysis
- Understand Affirm users at a deep level -- what’s important to them, what are their constraints and challenges, their expectations with respect to servicing, why they love Affirm, and what they wish we could do better
- Drive our self-service strategy to proactively improve the servicing experience for both international and domestic customers
- Build self-service user experiences that significantly improve the servicing experience
- Be an expert on industry trends of consumer servicing and utilize the knowledge to shape the roadmap
- Understand the levers to optimize the servicing experience and utilize the available levers to delight the customers and increase their engagement
LeadershipSQLQAStrategyCommunication Skills
Posted 2024-10-05
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