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Product Advocate

Posted about 2 months agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: Philippines, Colombia, Mexico

🔍 Industry: Go-to-market solutions for revenue teams

🏢 Company: Apollo.io👥 501-1000💰 $100,000,000 Series D over 1 year agoSoftware Development

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingTechnical supportCustomer support

Requirements:
  • Empathetic to customer needs, with an intrinsic motivation to understand the questions that customers ask and why
  • 3+ years of experience in customer support, technical support, or similar customer-facing roles
  • Experience with Salesforce, Zendesk, or Intercom
  • Excellent written and verbal English communication skills
  • Availability to work on weekends
Responsibilities:
  • Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests
  • Go above and beyond to ensure client satisfaction and success
  • Capture revenue opportunities through influencing high-velocity conversions and building brand affinity
  • Educate customers to the best of their capabilities to optimize their results
  • Make customers’ voices heard by delivering feedback and recommendations to our Product teams
  • Drive adoption and expanded usage of our platform within customer accounts
  • Understand the Apollo product and strategies to contribute constructively to every situation that a customer encounters
  • Provide first replies within 1 minute in chat and 1-2 hours in email and provide fast and accurate answers to the customer’s inquiry
  • Escalate issues that require more in-depth technical investigation to Technical Support
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