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Product Advocate (Remote)

Posted 2024-08-16

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💎 Seniority level: Middle, 3+ years

📍 Location: Philippines, Mexico, India

🔍 Industry: Go-to-market solutions for revenue teams

🏢 Company: Apollo.io👥 501-1000💰 $100.0m Series D on 2023-08-29Software Development

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Communication SkillsC (Programming language)

Requirements:
  • Empathetic to customer needs with motivation to understand customer questions.
  • 3+ years of experience in customer support, technical support, or similar roles.
  • Experience with Salesforce, Zendesk, or Intercom.
  • Excellent written and verbal English communication skills.
  • Availability to work on weekends.
Responsibilities:
  • Analyze, diagnose, recommend, and resolve customer issues and requests.
  • Ensure client satisfaction and success.
  • Capture revenue opportunities through high-velocity conversions.
  • Educate customers to optimize their results.
  • Deliver feedback to Product teams.
  • Drive platform adoption within customer accounts.
  • Provide timely responses to customer inquiries and escalate issues when necessary.
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  • Empathetic to customer needs with motivation to understand their questions.
  • 3+ years of experience in customer support, technical support, or similar roles.
  • Experience with Salesforce, Zendesk, or Intercom is preferred.
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  • Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests.
  • Ensure client satisfaction and success by going above and beyond.
  • Capture revenue opportunities and educate customers to optimize their results.
  • Provide feedback to product teams and drive adoption of the platform.
  • Respond quickly to customer inquiries via chat and email.

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Posted 2024-11-22
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