Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Product Advocate (Remote)

Posted 5 months agoViewed

View full description

💎 Seniority level: Middle, 3+ years

📍 Location: Philippines, Mexico, India

🔍 Industry: Go-to-market solutions for revenue teams

🏢 Company: Apollo.io👥 501-1000💰 $100,000,000 Series D over 1 year agoSoftware Development

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Communication SkillsC (Programming language)Empathy

Requirements:
  • Empathetic to customer needs with motivation to understand customer questions.
  • 3+ years of experience in customer support, technical support, or similar roles.
  • Experience with Salesforce, Zendesk, or Intercom.
  • Excellent written and verbal English communication skills.
  • Availability to work on weekends.
Responsibilities:
  • Analyze, diagnose, recommend, and resolve customer issues and requests.
  • Ensure client satisfaction and success.
  • Capture revenue opportunities through high-velocity conversions.
  • Educate customers to optimize their results.
  • Deliver feedback to Product teams.
  • Drive platform adoption within customer accounts.
  • Provide timely responses to customer inquiries and escalate issues when necessary.
Apply

Related Jobs

Apply
🔥 Product Advocate (Remote)
Posted about 2 months ago

📍 Philippines, Mexico, India

🔍 B2B Sales and Marketing

  • Empathetic to customer needs with motivation to understand their questions.
  • 3+ years of experience in customer support, technical support, or similar roles.
  • Experience with Salesforce, Zendesk, or Intercom is preferred.
  • Excellent written and verbal English communication skills.
  • Availability to work on weekends.

  • Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests.
  • Ensure client satisfaction and success by going above and beyond.
  • Capture revenue opportunities and educate customers to optimize their results.
  • Provide feedback to product teams and drive adoption of the platform.
  • Respond quickly to customer inquiries via chat and email.

SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingTechnical supportCustomer support

Posted about 2 months ago
Apply