Bilingual Agent

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Requirements:

• Must be at least 18 years of age.
• Experience or skills in customer service, sales, or collections.
• Basic to intermediate knowledge of PC management and internet browsing.
• Minimum educational level required: 9th grade (Middle School with certificate or evidence of completion).
• Bilingual (fluent in English and Spanish).

Responsibilities:

• The Bilingual Contact Center Agent must answer or make calls and resolve cases through various channels such as phone, email, and chat.
• They must be alert to detect the client's mood, empathize, and actively listen to generate appropriate responses or solutions.
• The agent is expected to provide high standards of service quality, be friendly, take responsibility, and demonstrate Oportun's values in client and colleague interactions.