Technical Support Engineer- Netherlands

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Requirements:

• BS degree in Computer Science or similar degree, or equivalent work experience.
• Experience supporting enterprise customers or working hands-on with distributed systems.
• Passionate about working on complex technical issues.
• Expert-level troubleshooting & problem-solving skills, and a critical thinker.
• Excellent client-facing skills, excellent written and verbal communication skills.
• Experience with Linux, AWS, Azure, and Networking.
• Regex and/or Node.js experience is a plus.
• Fast learner.
• Fluent speaking and writing skills in English.

Responsibilities:

• Develop a deep technical understanding of Cribl Stream.
• Provide extraordinary technical support to our Enterprise customers across various channels such as Slack, Email, online meetings, etc.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.