Technical Support Engineer- Netherlands

Posted 2024-11-21

📍 Location: Netherlands

🔍 Industry: IT and Security

🗣️ Languages: English

🪄 Skills: Communication SkillsCollaborationLinux

BS degree in Computer Science or similar degree, or equivalent work experience.
Experience supporting enterprise customers or working hands-on with distributed systems.
Passionate about working on complex technical issues.
Expert-level troubleshooting & problem-solving skills, and a critical thinker.
Excellent client-facing skills, with strong written and verbal communication skills.
Experience with Linux, AWS, Azure, and Networking.
Regex and/or Node.js experience is a plus.
Fast learner.
Fluent speaking and writing skills in English.
You currently live in Netherlands.

Develop a deep technical understanding of Cribl Stream.
Provide extraordinary technical support to Enterprise customers via Slack, Email, and online meetings.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for reproducibility and escalation of unresolved issues.
Provide prompt and accurate feedback to customers, ensuring proper recording and closure of all issues.
Document knowledge in the form of tech notes and participate in real-time forums.

Posted 2024-12-01

📍 Netherlands

🔍 IT and Security

BS degree in Computer Science or similar degree, or equivalent work experience.
Experience supporting enterprise customers or working hands-on with distributed systems.
Passionate about working on complex technical issues.
Expert-level troubleshooting & problem-solving skills, and a critical thinker.
Excellent client-facing skills, excellent written and verbal communication skills.
Experience with Linux, AWS, Azure, and Networking.
Regex and/or Node.js experience is a plus.
Fast learner.
Fluent speaking and writing skills in English.

Develop a deep technical understanding of Cribl Stream.
Provide extraordinary technical support to our Enterprise customers across various channels such as Slack, Email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.

AWSAzureCommunication SkillsCollaborationLinux

Posted 2024-12-01

🔧 Requirements