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(native Japanese) Customer Support Consultant (Philippines)

Posted about 2 months agoViewed

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💎 Seniority level: Entry, At least 6 months

📍 Location: Philippines

🔍 Industry: Support-as-a-Service

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: Japanese, English

⏳ Experience: At least 6 months

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingResearch skillsPositive attitude

Requirements:
  • Native Japanese and English communication skills.
  • At least 6 months of experience in a customer support role.
  • Analytical and research skills.
  • Positive and responsible attitude.
  • Personal laptop or computer with at least 8GB of RAM.
  • Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Responsibilities:
  • Provide exceptional customer support via chats and emails.
  • Build positive and long-lasting relationships with customers.
  • Meet team KPIs.
  • Stay up-to-date with cutting-edge technology.
  • Securely handle customers’ sensitive information.
  • Apply the latest customer happiness practices.
  • Maintain working knowledge of client products and services.
  • Communicate with developers and other IT departments.
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