Senior Customer Success Analytics Analyst

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Requirements:

• 5+ years of experience in a data analytics role, preferably in a B2B SaaS environment.
• Strong expertise in data analysis, including proficiency in SQL, Excel, and data visualization tools like Tableau, Looker, or Power BI.
• Familiarity with Snowflake, Tableau, Google Analytics, Customer Success platforms, CRM systems, and marketing automation tools.
• Proven experience analyzing customer success metrics and digital marketing performance.
• Ability to convey complex data insights clearly and concisely to non-technical stakeholders.
• A passion for understanding customer needs and behaviors.
• Proactive and solutions-oriented, with a demonstrated ability to translate data insights into practical recommendations.
• Experience designing and analyzing A/B tests and a strong understanding of statistical analysis.
• High accuracy in analysis and reporting, with a methodical approach to data verification.
• Comfortable working in a fast-paced, collaborative environment.

Responsibilities:

• Analyze One-to-Many Engagements: Assess performance metrics for one-to-many customer interactions such as webinars, workshops, and virtual events.
• Analyze Digital Touchpoints: Gather and analyze data from digital customer engagement channels.
• Report on Key Metrics: Develop and maintain dashboards tracking KPIs.
• Optimize Digital Strategies: Recommend improvements based on data insights.
• Segment Customer Engagements: Enable personalized engagements across customer lifecycle stages.
• Forecasting and Planning: Assist in forecasting impact of engagement initiatives.
• Enhance Automation Efforts: Collaborate to refine automation workflows.