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(native Japanese) Customer Support Consultant (Azerbaijan, fully remotely)

Posted about 2 months agoViewed

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💎 Seniority level: Entry, At least 6 months

📍 Location: Azerbaijan

🔍 Industry: Support-as-a-Service

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: Japanese, English

⏳ Experience: At least 6 months

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingResearch skillsPositive attitude

Requirements:
  • Native Japanese and English communication skills.
  • At least 6 months of experience in a customer support role.
  • Strong analytical and research skills.
  • Maintain a positive and responsible attitude.
  • Must have a personal laptop or computer with at least 8Gb of RAM.
  • Stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload.
Responsibilities:
  • Provide exceptional customer support via chats and emails.
  • Build positive and long-lasting relationships with customers.
  • Meet team KPIs.
  • Stay updated with cutting-edge technology.
  • Securely handle customers' sensitive information.
  • Apply latest customer happiness practices.
  • Maintain knowledge of client’s products and services.
  • Communicate with developers and other departments.
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