Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Associate Technical Support Engineer (Ireland)

Posted 2024-11-21

View full description

💎 Seniority level: Entry, 2+ years

📍 Location: Ireland

🔍 Industry: Ecommerce subscriptions

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: HTMLCSSJavascriptCollaborationJavaScriptProblem SolvingCustomer serviceDocumentation

Requirements:
  • Proficiency with ticketing technology platforms like HelpScout or Zendesk.
  • Basic knowledge of HTML, CSS, and JavaScript.
  • Excellent customer service skills and fluent English.
  • Ability to work flexible shifts and a team-oriented attitude.
  • 2+ years of experience in technical customer support at a SaaS company.
Responsibilities:
  • Support customers by troubleshooting and resolving issues.
  • Communicate clearly via email, live chat, and phone.
  • Identify patterns and suggest improvements.
  • Contribute to documentation and best practices.
  • Assist in onboarding new customers.
Apply

Related Jobs

Apply
🔥 Associate Technical Support Engineer (Ireland)
Posted 2024-11-21

📍 Ireland

🧭 Contract

🔍 Ecommerce and subscription services

🏢 Company: Recharge

  • Proficiency with a ticketing technology platform (e.g., HelpScout, Zendesk preferred).
  • Resourcefulness and problem-solving capability.
  • Ability to maintain urgency and provide solutions.
  • Excellent customer service and fluency in English (written and spoken).
  • Basic knowledge of HTML, CSS, JavaScript; knowledge of other programming languages is a plus.
  • Willingness to work flexible shifts.
  • 2+ years of experience in technical customer support at a SaaS company or similar.

  • Live by and champion core values: accountability, collaboration, iteration, details.
  • Use technical expertise and customer service skills to resolve issues.
  • Effectively communicate with technical and non-technical audiences.
  • Assist in resolving issues via phone, email, and live chat.
  • Identify patterns and recommend improvements in support process.
  • Contribute to documentation and best practices.
  • Help onboard new customers successfully.

HTMLCSSJavascriptCollaborationJavaScriptProblem SolvingCustomer serviceDocumentation

Posted 2024-11-21
Apply