College Admissions Coach

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Requirements:

• Excellent English written and verbal communication skills.
• At least 3+ years of experience as a College Admissions Coach or in customer relationship roles in education.
• Experience managing multiple students or families (80-100 per month).
• Familiarity with Discord, Google Drive, Gmail, Slack, Calendly, and Zoom.
• Ability to identify upselling opportunities and maximize client value.
• Bachelor’s degree and certification in Education preferred.

Responsibilities:

• Organize meetings and communications with students, parents, and team.
• Assist students with action steps for admissions and application questions.
• Act as the main client contact with timely responses regarding admissions.
• Provide empathetic guidance and conflict resolution as needed.
• Retain clients, facilitate upsells, and generate referrals.
• Conduct regular check-ins for student well-being and safety.
• Mentor on skills like time and stress management.
• Coordinate student placements with tutors/mentors.
• Facilitate client meetings for tutoring strategies.
• Monitor client and tutor performance for measurable outcomes.
• Share feedback with the team for issue resolution.
• Conduct internal discussions on student progress.
• Monitor and report student progress, intervening strategically.
• Stay updated on resources and contribute to the knowledge base.
• Utilize IT tools effectively.
• Identify and implement service improvements.
• Advise on testing schedules and support students in documentation preparation.
• Translate communications between parents and the team.