Junior College Admissions Coach

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Requirements:

• Excellent English written and verbal communication skills.
• Minimum 3 years experience as a College Admissions Coach or in Customer Success/Customer Relationship Management in Education or related fields.
• Experience in promoting brand value through positive customer experiences.
• Ability to maintain relationships and handle multiple clients (80-100 students/families monthly).
• Familiarity with Discord, Google Drive, Gmail, Slack, Calendly, and Zoom.
• Nice to have: experience in upselling services, a Bachelor's degree, and certification in Education.

Responsibilities:

• Organize meetings and communications with students, parents, and team members to monitor progress and ensure satisfaction.
• Assist students in building their admission candidacy and addressing application questions.
• Serve as the main point of contact for clients, emphasizing timely communication about the admissions process.
• Provide guidance, conflict resolution, and coaching support to clients as needed.
• Retain clients and encourage service upselling through high satisfaction.
• Conduct regular check-ins on student well-being throughout their admissions journey.
• Mentor students on transferable skills to achieve their goals.
• Coordinate students with tutors/mentors.
• Facilitate meetings to strategize tutoring and consulting.
• Monitor client and tutor performance for measurable outcomes.
• Share student feedback for issue resolution.
• Conduct internal team discussions on student progress.
• Monitor and report on student progress with necessary interventions.
• Stay updated on local resources and contribute to knowledge base.
• Utilize and maintain IT tools.
• Identify and highlight service improvement opportunities.
• Stay updated on standardized testing schedules to support students.
• Assist students in preparing application documentation.
• Translate communications between parents and the service team.