Enterprise Account Manager

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Requirements:

• 5+ years of experience in restaurant management or account management (F&B Management experience within a hospitality group is preferred).
• Proven expertise in consultative selling/account management and a deep understanding of restaurant operations.
• Ability to challenge and reframe clients’ perspectives to drive meaningful outcomes.
• Strong aptitude for data-driven decision-making and providing actionable insights.
• Exceptional organizational, time management, and cross-departmental collaboration skills.
• Thrives in unstructured, entrepreneurial environments.
• Experience with CRM solutions like Salesforce (preferred).
• Familiarity with OpenTable software and/or restaurant table management software is a plus.

Responsibilities:

• Build strong relationships with restaurant groups and strategic accounts, acting as a trusted advisor.
• Serve as a liaison between clients and internal departments to address and resolve issues.
• Lead client retention efforts, overcoming objections and ensuring customer satisfaction.
• Deliver tailored product and service presentations, both in-person and online.
• Educate clients on industry trends and provide innovative business insights.
• Provide data and reports to help clients optimize their operations.
• Meet and exceed retention and revenue goals on a monthly and quarterly basis.
• Conduct timely follow-ups to ensure satisfaction and continuous engagement.
• Maintain detailed knowledge of OpenTable solutions and document client communications.
• Share market feedback with Product and Marketing teams to influence future developments.
• Collaborate with Enterprise Account Executives and Inside Sales Representatives as needed.
• Travel 30–50%, depending on location, to engage with clients.