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Enterprise Account Manager

Posted 2024-11-19

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💎 Seniority level: Manager, 5+ years

📍 Location: Texas, USA

💸 Salary: 70000 - 78000 USD per year

🔍 Industry: Hospitality

🏢 Company: OpenTable

⏳ Experience: 5+ years

🪄 Skills: LeadershipBusiness DevelopmentData AnalysisCross-functional Team LeadershipBusiness developmentData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:
  • 5+ years of experience in restaurant management or account management (F&B Management experience within a hospitality group is preferred).
  • Proven expertise in consultative selling/account management and a deep understanding of restaurant operations.
  • Ability to challenge and reframe clients’ perspectives to drive meaningful outcomes.
  • Strong aptitude for data-driven decision-making and providing actionable insights.
  • Exceptional organizational, time management, and cross-departmental collaboration skills.
  • Thrives in unstructured, entrepreneurial environments.
  • Experience with CRM solutions like Salesforce (preferred).
  • Familiarity with OpenTable software and/or restaurant table management software is a plus.
Responsibilities:
  • Build strong relationships with restaurant groups and strategic accounts, acting as a trusted advisor.
  • Serve as a liaison between clients and internal departments to address and resolve issues.
  • Lead client retention efforts, overcoming objections and ensuring customer satisfaction.
  • Deliver tailored product and service presentations, both in-person and online.
  • Educate clients on industry trends and provide innovative business insights.
  • Provide data and reports to help clients optimize their operations.
  • Meet and exceed retention and revenue goals on a monthly and quarterly basis.
  • Conduct timely follow-ups to ensure satisfaction and continuous engagement.
  • Maintain detailed knowledge of OpenTable solutions and document client communications.
  • Share market feedback with Product and Marketing teams to influence future developments.
  • Collaborate with Enterprise Account Executives and Inside Sales Representatives as needed.
  • Travel 30–50%, depending on location, to engage with clients.
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