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Onboarding Specialist

Posted 3 months agoViewed

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💎 Seniority level: Experience supporting customers as an Onboarding Specialist, Systems Analyst, Support Engineer or other solutions-oriented role

📍 Location: United States

💸 Salary: 68000 - 82000 USD per year

🔍 Industry: SaaS software

🏢 Company: Automox👥 101-250💰 $110,000,000 Series C almost 4 years ago🫂 Last layoff almost 3 years agoCloud ManagementSoftwareCloud Infrastructure

⏳ Experience: Experience supporting customers as an Onboarding Specialist, Systems Analyst, Support Engineer or other solutions-oriented role

🪄 Skills: LeadershipMac OS X*NixCross-functional Team LeadershipCommunication SkillsCollaborationProblem SolvingCustomer serviceLinuxAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Experience supporting customers as an Onboarding Specialist, Systems Analyst, Support Engineer or other solutions-oriented role.
  • Knowledge and experience managing macOS, Windows, and/or Linux devices/environments.
  • Demonstrated ability to effectively communicate and collaborate with a diverse and international customer base.
  • Experience with configuration management tools and software deployment methodologies.
  • Self-starter, proactive, motivated, responsible with a passion for customer engagement.
  • Willingness to become an expert in multiple platforms: Windows, macOS, Linux.
Responsibilities:
  • Deliver onboarding for new SaaS customers located in US, EMEA, and APAC regions.
  • Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform throughout their onboarding journey.
  • Build customer trust and relationships through education and technical knowledge.
  • Assist with implementation and deployment of the solution in customer environments.
  • Troubleshoot implementation issues during onboarding.
  • Create and deliver engaging webinars for customers.
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