Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Player Support Advocate

Posted 2024-11-16

View full description

💎 Seniority level: Junior

📍 Location: United States, PST, CST

🔍 Industry: Gaming services

🏢 Company: PTW

🗣️ Languages: English

🪄 Skills: AndroidCommunication SkillsMicrosoft ExcelAttention to detail

Requirements:
  • Excellent attention to detail and strong communication skills.
  • Knowledge and experience with Microsoft Excel.
  • Proactive attitude with ability to work collaboratively in a team.
  • Logical, methodical approach with good analytical and problem-solving skills.
  • Experience playing consoles or PC gaming.
  • Comfortable discussing technical issues related to game consoles and PCs.
  • IT literate, tech-savvy, or experience in technical IT PC support.
  • Ability to multi-task and maintain service excellence at all times.
Responsibilities:
  • Ensure customers' queries are answered with aim of first-time resolution and excellent attention to detail.
  • Respond to queries within agreed response times while prioritizing customer solutions.
  • Resolve technical issues through fault finding analysis and provide effective solutions.
  • Communicate via non-voice and voice methods as necessary.
  • Collaborate within a team to ensure the best customer care experience.
  • Maintain a dedicated, high-quality service focused on exceptional responses.
Apply

Related Jobs

Apply
🔥 Player Support Advocate - 20 Freelancer needed
Posted 2024-11-16

📍 United States

🧭 Contract

🔍 Gaming industry

🏢 Company: PTW

  • Excellent attention to detail and strong communication skills.
  • Knowledge of Microsoft Excel.
  • Self-motivated with a proactive attitude.
  • Good analytical and problem-solving skills.
  • Experience in playing consoles and PC gaming.
  • Comfortable discussing technical faults related to game consoles/PCs.
  • IT literate with a tech-savvy mindset or background in technical IT support.
  • Ability to multi-task and provide accurate service.

  • Ensuring customers' queries are answered with the aim of a first-time resolution and with excellent attention to detail.
  • Responding to queries within agreed response times and prioritizing solutions for customer communications.
  • Resolving technical issues through fault finding analysis and appropriate solutions.
  • Communicating effectively within a team to ensure the best customer care experience.
  • Maintaining a dedicated service focused on high-quality responses.
  • Identifying trends in customer queries in collaboration with colleagues.

AndroidCommunication SkillsMicrosoft ExcelAttention to detail

Posted 2024-11-16
Apply