Player Support Advocate - 20 Freelancer needed

View full description

Requirements:

• Excellent attention to detail and strong communication skills.
• Knowledge of Microsoft Excel.
• Self-motivated with a proactive attitude.
• Good analytical and problem-solving skills.
• Experience in playing consoles and PC gaming.
• Comfortable discussing technical faults related to game consoles/PCs.
• IT literate with a tech-savvy mindset or background in technical IT support.
• Ability to multi-task and provide accurate service.

Responsibilities:

• Ensuring customers' queries are answered with the aim of a first-time resolution and with excellent attention to detail.
• Responding to queries within agreed response times and prioritizing solutions for customer communications.
• Resolving technical issues through fault finding analysis and appropriate solutions.
• Communicating effectively within a team to ensure the best customer care experience.
• Maintaining a dedicated service focused on high-quality responses.
• Identifying trends in customer queries in collaboration with colleagues.