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Conversation AI Developer

Posted 2024-11-15

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💎 Seniority level: Middle, Minimum three (3) years

📍 Location: United States

💸 Salary: 104200 - 147000 USD per year

🔍 Industry: Cloud contact center software

🏢 Company: Five9

🗣️ Languages: English

⏳ Experience: Minimum three (3) years

🪄 Skills: LeadershipArtificial IntelligenceDesign PatternsMachine LearningCross-functional Team LeadershipREST APICommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentation

Requirements:
  • Bachelor’s degree (or equivalent) in Computer Science, Engineering, or a related technical discipline.
  • Minimum three (3) years of experience in a customer-facing position.
  • Excellent listening skills to distinguish between a customer's request and the actual problem.
  • Self-starter with excellent time management skills capable of managing multiple tasks with minimal oversight.
  • Excellent English verbal and written communication skills.
  • Knowledge of implementing intelligent virtual agents and natural language understanding engines.
  • Familiarity with modern API standards (SOAP, XML, REST, JSON).
  • Willing to travel up to 10% nationally.
Responsibilities:
  • Engage with customers to acquire a rich understanding of their problems, needs, and goals.
  • Deliver AI & Custom Services projects, including designing and configuring applications on the Five9 platform.
  • Provide customers with configuration advice and problem resolution on Five9 products.
  • Give customized training to ensure customers have a thorough understanding of these solutions.
  • Lead technical sessions and become a trusted advisor to decision makers.
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  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field, or equivalent experience.
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  • Flexibility to work US Time Zones.

  • Handle pre-sales Statement of Work requests from creation to document handoff.
  • Work on AI Automation Implementation projects by designing and configuring applications on the Five9 platform.
  • Provide configuration advice and problem resolution on the Five9 product to customers.
  • Train customers for a thorough understanding of the application.
  • Engage in consulting engagements and effectively communicate with stakeholders.

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