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Italian Speaking Customer Service Banking - Remote in Greece

Posted 2024-11-15

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💎 Seniority level: Preferably in the banking or financial sector

📍 Location: Greece

🔍 Industry: Banking

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Italian, English

⏳ Experience: Preferably in the banking or financial sector

🪄 Skills: Analytical SkillsCustomer serviceMicrosoft OfficeAttention to detailComplianceMicrosoft Office Suite

Requirements:
  • Fluency in Italian and English, both written and spoken.
  • Experience in customer service, preferably in the banking or financial sector.
  • Familiarity with banking products and services is a plus.
  • Excellent communication and interpersonal skills with a commitment to customer satisfaction.
  • Ability to handle sensitive customer information with confidentiality and professionalism.
  • Proficient in customer service software and Microsoft Office suite.
  • Strong analytical skills and a keen attention to detail.
Responsibilities:
  • Provide top-notch customer service to Italian-speaking banking clients through phone, email, and chat channels.
  • Assist customers with inquiries regarding their accounts, transactions, and a variety of banking products and services.
  • Guide clients on banking procedures, policies, and compliance requirements effectively.
  • Resolve customer complaints and issues promptly while ensuring high levels of client satisfaction.
  • Document all customer interactions accurately in the CRM system to maintain organized records.
  • Collaborate with internal teams to manage complex banking inquiries and enhance overall customer experience.
  • Stay updated on the latest banking products and industry trends to provide informed assistance.
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🔥 Italian Speaking Customer Service Banking - Remote in Greece
Posted 2024-11-15

📍 Athens, Attica, Greece; Heraklion, Crete, Greece; Patras, Western Greece, Greece; Thessaloniki, Central Macedonia, Greece; Larissa, Thessalia, Greece

🔍 Banking

🏢 Company: The House Of Mercier

  • Fluency in Italian and English, with exceptional written and verbal communication skills in both languages.
  • Experience in customer service, ideally within the banking or financial sector.
  • Strong problem-solving skills focused on providing high levels of customer satisfaction.
  • Knowledge of banking products and services is a plus.
  • Excellent interpersonal skills and a friendly, professional demeanor.
  • Able to work effectively in a remote team environment as well as independently.
  • Proficient in the use of customer service software and banking applications.

  • Respond efficiently and professionally to inquiries from Italian-speaking customers regarding a variety of banking products and services.
  • Provide accurate information concerning banking policies, transactions, and account management.
  • Assist clients in resolving account issues effectively and empathetically.
  • Document all customer interactions insights in our CRM system to ensure accurate record-keeping.
  • Collaborate with team members and other departments to enhance overall service delivery and customer experience.
  • Stay abreast of the latest banking products, services, and regulations to provide knowledgeable support.
  • Engage in ongoing training and professional development to enhance your skills and understanding of the banking landscape.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-15
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