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Onboarding Specialist

Posted 3 months agoInactiveViewed

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💎 Seniority level: Entry, 1-3 years

📍 Location: USA

💸 Salary: 65000 USD per year

🔍 Industry: Appointment-based self-care businesses

🏢 Company: Boulevard👥 251-500💰 $70,000,000 Series C over 2 years agoInternetConsultingSaaSB2BMarketing

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Project ManagementSalesforceProject CoordinationCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • 1-3 years of experience in tech support, training, operations or customer success.
  • Technical aptitude: Ability to learn Boulevard's technology platform and communicate effectively with various technical skill levels.
  • Joy for organization and planning: Organized, confident, and resourceful with effective process management skills.
  • High emotional intelligence: Ability to navigate complex interactions with sophisticated interpersonal skills.
  • Love for customers: Strong inclination toward collaboration and assistance.
Responsibilities:
  • Serve as the main point of contact during onboarding, delivering premium-level customer service through email, text, phone, and video conference.
  • Understand and anticipate the customer’s business needs and configure their account settings.
  • Ensure customer’s data is successfully ingested.
  • Manage the onboarding project end-to-end and meet the go-live deadline.
  • Identify and proactively mitigate any customer cancellation/churn risks.
  • Collaborate regularly with Sales, Product, Engineering, Finance, and other Customer Experience teams.
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