Deliverability Specialist

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Requirements:

• Minimum of 2 years' experience in an email deliverability role.
• Strong familiarity with end-to-end delivery processes including IP addresses, DNS, SMTP, and authentication.
• Knowledge of ISP/domain-specific delivery policies, best practices, and anti-spam laws such as CAN-SPAM and CASL.
• Proficiency with data analytics tools, familiarity with Kibana is a plus.
• High capacity for prioritizing and taking swift actions.
• Proactive and self-motivated problem solver with a high degree of responsibility.
• Ability to work with a distributed team and flexible schedule.
• Outstanding verbal and written communications skills.
• Commitment to learning and sharing professional knowledge.

Responsibilities:

• Measure and improve the reputation of our sending infrastructure to ensure delivery rates are within an acceptable range.
• Investigate, diagnose, and remediate delivery and deliverability issues by collaborating with customers, internal teams, mailbox providers, and anti-spam vendors.
• Analyze Delivery Status Notification (DSN) messages to optimize bounce classification.
• Assist Deliverability Engineers in reviewing and managing our IP inventory.
• Use data from SMTP connections to identify limits and propose modifications.
• Work closely with Deliverability Services teams for client onboarding and support.
• Participate in the email community and represent Sinch Email at industry events.