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Spanish Speaking Customer Support for Online Travel - Remote in Greece

Posted 2024-11-13

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💎 Seniority level: Experience in customer service, preferably within the travel or hospitality industry.

📍 Location: Greece

🔍 Industry: Travel

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Spanish, English

⏳ Experience: Experience in customer service, preferably within the travel or hospitality industry.

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communication

Requirements:
  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably within the travel or hospitality industry.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Excellent problem-solving abilities and a proactive approach to customer assistance.
  • Familiarity with CRM systems and standard office applications.
  • Detail-oriented with strong organizational skills.
  • Flexibility to work varied hours, including evenings and weekends as necessary.
Responsibilities:
  • Deliver exceptional customer support to Spanish-speaking clients regarding online travel bookings via phone, email, and chat.
  • Assist customers with inquiries relating to itineraries, changes, cancellations, and travel policies.
  • Effectively resolve customer complaints and issues to ensure a seamless travel experience.
  • Maintain accurate documentation of customer interactions and follow-up on outstanding queries.
  • Collaborate with internal teams and travel partners to address customer needs and improve service efficiency.
  • Stay informed about current travel regulations, promotions, and services to provide accurate assistance.
  • Gather and relay customer feedback to support continuous service improvement.
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Posted 2024-11-13

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🔍 Travel and hospitality

🏢 Company: Patrique Mercier Recruitment FR

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably within the travel or hospitality industry.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Excellent problem-solving abilities and a proactive approach to customer assistance.
  • Familiarity with CRM systems and standard office applications.
  • Detail-oriented with strong organizational skills.
  • Flexibility to work varied hours, including evenings and weekends as necessary.

  • Deliver exceptional customer support to Spanish-speaking clients regarding online travel bookings via phone, email, and chat.
  • Assist customers with inquiries relating to itineraries, changes, cancellations, and travel policies.
  • Effectively resolve customer complaints and issues to ensure a seamless travel experience.
  • Maintain accurate documentation of customer interactions and follow-up on outstanding queries.
  • Collaborate with internal teams and travel partners to address customer needs and improve service efficiency.
  • Stay informed about current travel regulations, promotions, and services to provide accurate assistance.
  • Gather and relay customer feedback to support continuous service improvement.

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