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Spanish Speaking Customer Support Representative - Remote in Greece

Posted about 1 month agoViewed

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💎 Seniority level: Entry, Experience in customer service or a service-related role is advantageous.

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Spanish, English

⏳ Experience: Experience in customer service or a service-related role is advantageous.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsFluency in EnglishComputer skills

Requirements:
  • Fluent in Spanish and English, both written and spoken.
  • Experience in customer service or a service-related role is advantageous.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving capability with a customer-first approach.
  • Able to handle multiple priorities effectively and work well under pressure.
  • Familiarity with CRM systems and basic computer skills.
  • Enthusiastic and positive attitude, dedicated to providing excellent service.
Responsibilities:
  • Provide top-notch customer support to Spanish-speaking clients through phone, email, and chat platforms.
  • Assist customers with inquiries related to products, services, and account management.
  • Troubleshoot issues and resolve customer complaints effectively to improve satisfaction.
  • Accurately document all customer interactions in the CRM system to ensure proper follow-up and reporting.
  • Work collaboratively with remote team members to maintain high service standards.
  • Identify potential service improvements and contribute to best practices development.
  • Keep abreast of company products and services to give accurate information to clients.
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🔥 Spanish Speaking Customer Support Representative - Remote in Greece
Posted about 1 month ago

📍 Greece

🏢 Company: Patrique Mercier Recruitment TR

  • Fluency in Spanish and English; proficiency in other languages is an advantage.
  • Experience in customer support or related fields is preferred.
  • Strong communication and interpersonal skills, with a dedication to customer care.
  • Proficient problem-solving skills and a proactive approach to customer service.
  • Familiarity with CRM systems and standard office software.
  • Ability to work independently and manage time effectively in a remote environment.

  • Assist Spanish-speaking customers with inquiries, order status, and product information through various channels (phone, email, chat).
  • Provide knowledgeable and friendly customer service to enhance the customer experience.
  • Troubleshoot issues and resolve customer complaints efficiently while maintaining high service standards.
  • Keep accurate records of customer interactions and feedback in the CRM system.
  • Collaborate with team members and other departments to improve overall customer satisfaction.
  • Stay up-to-date on product knowledge and company policies to provide informed assistance.

Communication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsProblem-solving skillsFluency in English

Posted about 1 month ago
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