Community Manager - Multilingual

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Requirements:

• Fluent in English, Dutch & German with excellent writing and editing skills.
• High emotional intelligence and ability to build relationships with stakeholders.
• Outstanding engagement skills and conflict management abilities.
• Strong analytical skills, including data collection and reporting.
• Effective organizational and prioritization skills.
• Technical skills including knowledge of community platforms and Google Suite.
• Experience managing online communities or similar client-facing roles.

Responsibilities:

• Run the community daily in line with SoG community management methodology to create a safe and healthy environment.
• Act as an advocate of the organization in the community, engaging with members and providing superior support.
• Manage crises and communicate with community members applying SoG’s methodology.
• Monitor and analyze community performance to ensure KPIs are being met, reporting progress to the Client.
• Support the organization in launching communities effectively.