Network Administrator (The Network Guardian)

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Requirements:

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 1-3 years of experience in a helpdesk or technical support role.
• Proficiency in diagnosing and resolving hardware and software issues.
• Strong familiarity with Windows, macOS, and potentially Linux operating systems.
• Basic understanding of networking concepts, including IP configuration and VPN setup.
• Exceptional customer service and interpersonal skills.
• Experience with helpdesk ticketing systems such as Zendesk or ServiceNow.
• Familiarity with remote support tools like TeamViewer or AnyDesk is a plus.

Responsibilities:

• Provide first-level technical support by responding to support requests via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues, including system errors and connectivity problems.
• Assist with basic network issues, including Wi-Fi and VPN connectivity.
• Manage user accounts, set permissions, and maintain security compliance.
• Document support requests, troubleshooting steps, and resolutions in the helpdesk system.
• Provide training and guidance on best practices for technology use.
• Maintain and update company hardware and software inventory.