Network Administrator (The Network Guardian)

Posted 2024-11-09

💎 Seniority level: Entry, 1-3 years

📍 Location: United States

🏢 Company: Unreal Gigs

⏳ Experience: 1-3 years

🪄 Skills: Customer serviceDocumentationCompliance

Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience in technical support.
1-3 years of experience in a helpdesk or technical support role, with a proven ability to resolve technical issues quickly and effectively.
Proficiency in diagnosing hardware and software issues with hands-on experience.
Strong familiarity with Windows, macOS, and potentially Linux operating systems.
Basic understanding of networking concepts including IP configuration, Wi-Fi, and VPN setup.
Exceptional customer service skills with the ability to explain technical concepts clearly.
Strong documentation and organization skills.

Respond to support requests through phone, email, or in person, resolving technical issues related to hardware, software, and network connectivity.
Diagnose and repair issues with computers, mobile devices, printers, and peripherals.
Troubleshoot basic network issues, including Wi-Fi, VPN, and LAN connectivity.
Set up new user accounts, permissions, and assist with password resets.
Keep detailed records of support requests and troubleshooting steps.
Offer guidance on best practices for using technology.
Track inventory of hardware and software, performing updates and repairs as needed.

Posted 2024-11-09

📍 United States

🔍 Information Technology

🏢 Company: Unreal Gigs

Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
1-3 years of experience in a helpdesk or technical support role.
Proficiency in diagnosing and resolving hardware and software issues.
Strong familiarity with Windows, macOS, and potentially Linux operating systems.
Basic understanding of networking concepts, including IP configuration and VPN setup.
Exceptional customer service and interpersonal skills.
Experience with helpdesk ticketing systems such as Zendesk or ServiceNow.
Familiarity with remote support tools like TeamViewer or AnyDesk is a plus.

Provide first-level technical support by responding to support requests via phone, email, or in person.
Troubleshoot and resolve hardware and software issues, including system errors and connectivity problems.
Assist with basic network issues, including Wi-Fi and VPN connectivity.
Manage user accounts, set permissions, and maintain security compliance.
Document support requests, troubleshooting steps, and resolutions in the helpdesk system.
Provide training and guidance on best practices for technology use.
Maintain and update company hardware and software inventory.

CiscoMac OS XMicrosoft Active DirectoryCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-09

🔧 Requirements