Client Support Specialist

Posted 2024-11-08

💎 Seniority level: Entry, Proven experience in customer support or a similar client-facing role

📍 Location: United States, ET, NOT STATED

💸 Salary: 15 - 21 USD per hour

🔍 Industry: Sports technology

🗣️ Languages: English

⏳ Experience: Proven experience in customer support or a similar client-facing role

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Strong verbal and written communication skills.
Proven experience in customer support or a similar client-facing role.
High level of customer empathy and the ability to engage with diverse personality types.
Effective multitasking and time management capabilities.
Keen attention to detail and strong problem-solving skills.
Proficiency in Windows and macOS; reliable computer hardware and a high-speed internet connection are required.
Availability to work flexible hours, including nights, weekends, and holidays to accommodate global client needs.

Handle inbound and outbound client communications via calls and emails, ensuring timely and effective responses.
Develop comprehensive knowledge of Sportradar's products and services to provide accurate support and advice.
Proactively identify and understand client needs, offering solutions and alternatives through meticulous research and problem-solving.
Maintain high customer satisfaction, prioritizing client needs and delivering exceptional service.
Perform additional tasks and projects as directed by management.

Posted 2024-11-07

📍 Brazil, United States, Sweden

🔍 Open Banking Payments

NOT STATED

Clarify and solve queries or problems faced by customers (merchants) and end-users.
Support internal, external, and third-party customers involved in processing.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07

Posted 2024-10-22

📍 North America

🧭 Contract

🔍 Leadership development

🏢 Company: Abilitie

Minimum of 2 years experience providing technical support, program administration, and data management services.
Exceptional client service skills and in-depth knowledge of technical systems.
High-quality professional communication skills.
Proficiency with Online Chat services, Google Suite, Zoom admin, Slack, and Notion.
Ability to work autonomously on recurring tasks while following directed processes.
Ability to work on personal laptop or desktop computer and mobile phone, with reliable, high-speed wifi and audio capabilities.
Typing speed of at least 40-50 words per minute.
Flexibility to accommodate shifts during peak client engagement periods.

Act as a power user of the learning management system and manage key components of internal operating procedures.
Manage program details such as session dates, staffing, materials, and participant lists.
Display a customer-centric mindset in actions and maintain professional communication.
Handle logistics for client-facing calls, assist team leaders, and ensure detailed notes and follow-ups.
Provide timely technical support across multiple channels and know when to escalate inquiries.
Adapt swiftly to client requests and adjust logistics as necessary.
Maintain and update internal process documentation.
Provide upward feedback for continuous process improvement.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-10-22

🔧 Requirements