Client Support Specialist (Contract)

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Requirements:

• Minimum of 2 years experience providing technical support, program administration, and data management services.
• Exceptional client service skills and in-depth knowledge of technical systems.
• High-quality professional communication skills.
• Proficiency with Online Chat services, Google Suite, Zoom admin, Slack, and Notion.
• Ability to work autonomously on recurring tasks while following directed processes.
• Ability to work on personal laptop or desktop computer and mobile phone, with reliable, high-speed wifi and audio capabilities.
• Typing speed of at least 40-50 words per minute.
• Flexibility to accommodate shifts during peak client engagement periods.

Responsibilities:

• Act as a power user of the learning management system and manage key components of internal operating procedures.
• Manage program details such as session dates, staffing, materials, and participant lists.
• Display a customer-centric mindset in actions and maintain professional communication.
• Handle logistics for client-facing calls, assist team leaders, and ensure detailed notes and follow-ups.
• Provide timely technical support across multiple channels and know when to escalate inquiries.
• Adapt swiftly to client requests and adjust logistics as necessary.
• Maintain and update internal process documentation.
• Provide upward feedback for continuous process improvement.